Help Center.
The official knowledge base for affiliates and advertisers on Merkle Tree Affiliates. Searchable, kept current with the product, and written by the team running it.
Start here.
Onboarding and account basics from the live Help library.
Popular articles.
Ordered from the live knowledge base by recorded views.
Every guide, grouped by category.
Jump straight to the topic you need. Articles are kept current by the team running the platform.
Getting started
3 articlesHow it works
4 articlesPayouts & billing
3 articlesFAQ
3 articlesAccount & security
2 articlesPublic articles below are readable without an account. A few role-specific deep-dives require a signed-in account because they reference your own dashboard.
What you'll find here
Pick your role to jump to the most-relevant guides.
For affiliates
Tracking links and Sub-ID strategy. Holding periods, weekly payouts via Stripe Connect / PayPal Payouts / bank / crypto, KYC and tax forms, fraud-score interpretation, compliance uploads, and referrals.
For advertisers
Campaign Builder, attribution, Creative Studio, S2S postbacks, fraud rubric, prepaid wallets, per-affiliate overrides, and the dispute / clawback window.
Platform mechanics (everyone)
What Merkle Tree Affiliates is, how affiliate marketing works here, how the marketplace surfaces vetted offers, public vs private campaigns, and compliance commitments.
Account and billing
Setting up Stripe Connect or PayPal Payouts; topping up an advertiser campaign wallet; switching between Launch, Scale, and Enterprise Custom on the Pricing page; refunding unused wallet balance. White-label is a separate Talk-to-us product.
How to use this help center
A 4-step pattern that gets you to the right answer in seconds.
Search first
The search bar scans article titles, bodies, and categories as you type.
Then browse by category
Getting started, Tracking, and Payouts cover most questions.
Use in-article anchors
Long guides support deep links you can share with your team.
Flag missing content
Every article footer has a "Was this helpful?" widget.
Most-asked starting points
The first reads we hand to every new affiliate and advertiser on the network.
IDs
KYC and tax forms
Can't find what you need?
- Signed-in users — use the in-app help icon. Most replies within one business day. - Public visitors — use search above, or route a question through the contact path on this page.
use the in-app help icon. Most replies within one business day.
use search above, or route a question through the contact path on this page.
Frequently asked questions
Quick answers to the questions we hear from new affiliates and advertisers.